Customer Service Agent Resume Sample

There are some points that must be emphasized in your Customer Service resume to attract your employers' attention and then get a job interview. If you follow these tips you will have a successful job search:

  • Highlight your team-working ability, adaptability and excellent interpersonal skills.
  • Computer knowledge and use of electronic devices.
  • Ability to work under stressful circumstances.
  • A good command of a foreign language (spoken and written).
Michael Kamen
14 Palmer Terrace
Los Angeles, CA 90051
(319) 555-8210

Position as a Customer Service Manager.


8 years of customer service
Excellent written and verbal communication skills, with an eye for detail.
Extremely productive in a high volume, high stress, environment.
Proficient in the use of IBM clone and Mac desktops.
Highly productive in the use of Office 2003 Professional.
Self starter with a can do attitud.e

Employment History

2005 - Present City Financial, Los Angeles, CA
Customer Service Manager
Collaborated with the Product Development department in developing new Fee Based products and their sales to the unbanked credit card membership base. Answered an average of three hundred customer calls in a day through the call center queue. Worked as a Senior Representative in the Promise to Pay department to ensure customers where given assistance in bringing their over limit and/or pass due account current Performed duties in the Retention department retaining customers who wanted to cancel their accounts.

2001 - 2005 CitiTrust, Santa Monica, CA
Customer Service Representative
Answered inbound calls in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve application issues. Reviewed and issued audits on account information and processes. Performed queries in multiple databases. Adhered to government monetary regulations. Assisted in the creation and development of the banks customer relationship management system.


Gonzaga Universeity, Spokane, WA
B.A., Business & Economics, 2001

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More Customer Service Agent resume samples

Nowadays this profession has good promotion prospects in the labor market; you could be promoted to the following job positions: duty controller, assistant manager and manager. Usually customer service agents work in call centers in their own cubicle with a PC and telephone; and they are designated to work a six or eight-hour shift. On the other hand, according to the BLS, in 2008 approximately 2.3 million job positions were held by customer service agents. It's expected a period of rapid growth in this labor sector.

Joseph McCarthy

2121 Pennsylvania Avenue Northwest
Washington D.C.
(202) 473-7720


Looking for a Customer Service Manager position in a department store.

  • More than 7 years of customer service experience.
  • Good writting and verbal communication skills.
  • Proficient at using Mac desktops.
Employment History

2006 - Present, Pepco, Washington D.C
Customer Service Manager
Responsible for responding 200 customer calls in a day. Performed a senior representative position while ensuring an excellent customer service and performing other numerous duties in several departments.

2003 - 2005, American Red Cross, Northwest, Washington D.C.
Customer Service Representative
Received phone calls in customer service department, followed carefully step-by-step instructions in order to resolve application issues and provided support to other company's areas.


The George Washington University
B.A., Business & Economics, 2002.

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